MS Office for Mosaiq

MS Office for Mosaiq

If a user changes on a computer and a new user starts to use a Mosaiq application (Citrix-based), Mosaiq may attempt to open an MS Word document on a user's PC. If a user is not signed in to the MS Office, it might generate an error. 
To resolve, start MS Word (or any other MS Office application) and follow the prompts to sign in. Microsoft will validate the license and allow MS Office to run. Close MS Office, go to Mosaiq and open an MS Word document. It should open without an error. 


    • Related Articles

    • OneDrive Office collaboration feature causes Excel to stop responding

      In some cases Excel freezes for 10-15 minutes when opening files in OneDrive. Disable Office Collaboration in OneDrive feature until Microsoft fixes it (uncheck "Use Office application to sync Office files that I open):
    • Azure Multi-Factor Authentication Setup Procedure

      Azure Portal MFA Blade Account Lockout       Number of MFA denials to trigger account lockout - 5       Minutes until account lockout counter is reset - 15       Minutes until account is automatically unblocked - 15 Fraud Alert       Allow users to ...
    • Commenting as a Company on Someone's Facebook Page

      When your account has been added as an administrator to a corporate page, instead of a personal comment, you can leave a company comment or reply.  To do so, make sure you switch your viewing mode from personal to company (items 1 and 2 in the ...
    • How to Log in To the Svetek Support Portal

      Make sure your company has been configured with access to this portal (check with your manager).  Navigate to https://support.svetek.com and click on "Sing In" link If this is not your first time signing in, select your login name, otherwise choose ...