Client VMI error or communication issues on Sequencer

1. Run ping command from the affected system 
1. If ping fails or latency is higher than 50ms, submit a ticket
2. Close Mosaiq and run ClientLoader on desktop, Relaunch Mosaiq
   
3. Restart Sequencer computer
   
4. Contact Mosaiq Technical Support
   

Exporting plan from Monaco to Mosaiq fail

1. Run ping command from the affected system
1. If ping fails or latency is higher than 50ms, submit a ticket
   
2. Confirm all patient demographic data is correct between Monaco and Mosaiq
   
3. Contact Mosaiq Technical Support
   

Need access to Mosaiq_App

1. Contact Mosaiq Technical Support
   

Image export from XVI or iView fail. Error on XVI or iView

1. Dicom is likely having issues. Contact Mosaiq Technical Support
   

Graticule not showing up in 2d image Review

1. Image quality wasn't sufficient for automatic location of digital graticule
   
2. Contact Elekta FSE for assistance on recalibrating image panel if issue is reoccurring
   

Shifts not transferring from XVI

1. Contact Mosaiq Technical Support
   

Images not auto associating 

1. Contact Mosaiq Technical Support
   

Unable to launch Mosaiq

1. Contact Mosaiq Technical Support
   

General application issues or unexplained behavior

1. Contact Mosaiq Application Support
   

eScribe documents not showing

1. Contact Mosaiq Application Support